Refund policy

Due to the nature of our business, working with fresh fruits and vegetables, we have a same-day return policy, which means you have to contact us immediately upon receiving your order to request a return.

To be eligible for a return, there must be incredibly wrong with your box. In the case of not receiving delivery, we MUST BE NOTIFIED BEFORE MIDNIGHT of the scheduled day of delivery.

To start a return, you can contact us via shopify chat or on 9529 1927

43 Porter St, Prahran

3181
Australia

Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question on 9529 1927

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at orders@pinosfineproduce.com.au.